Welcome to Sumatra Coffee (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website, sumatra-coffee.com (the “Site”), and any purchases made through our online store. By accessing or using our Site, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our Site.
1. General Terms
- You must be at least 18 years old to purchase coffee products from our store.
- All content on this Site, including text, images, logos, and product descriptions, is the property of Sumatra Coffee and protected by intellectual property laws.
- We reserve the right to modify or discontinue any part of the Site without notice.
2. Ordering & Payment
- By placing an order, you agree to provide accurate and complete information.
- We accept major credit/debit cards, PayPal, and other payment methods listed at checkout.
- Prices are in [OMR] and subject to change without notice.
- We reserve the right to refuse or cancel orders for any reason, including suspected fraud or errors in pricing.
3. Shipping & Delivery
- Shipping costs and estimated delivery times are provided at checkout.
- We are not responsible for delays caused by carriers or unforeseen circumstances (e.g., weather, customs).
- Risk of loss passes to you upon delivery.
4. Returns & Refunds
- We accept returns within [7] days of delivery for unopened, unused products in original packaging.
- Customers are responsible for return shipping costs unless the return is due to our error.
- Refunds will be processed to the original payment method within [5] business days after receiving the returned item.
5. Product Information & Liability
- While we strive for accuracy, product descriptions, images, and pricing may occasionally contain errors.
- Coffee is a natural product, and flavor profiles may vary slightly between batches.
- Sumatra Coffee is not liable for any health-related issues arising from consumption unless caused by gross negligence.
6. Privacy Policy
Your personal data is handled in accordance with our Privacy Policy. By using our Site, you consent to our data practices.
7. Limitation of Liability
Sumatra Coffee is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.
8. Governing Law
These Terms and Conditions are governed by the laws of Oman, and any disputes will be resolved in its courts.
9. Changes to Terms
We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance.