Welcome to Sumatra Coffee (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, sumatra-coffee.com (the “Site”), or make a purchase from our online store.
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Contact Details: Name, email address, phone number, shipping/billing address.
- Payment Information: Credit/debit card details (processed securely via third-party payment processors; we do not store full card numbers).
- Account Information: If you create an account, we collect your username and password.
Non-Personal Information
- Device & Usage Data: IP address, browser type, operating system, pages visited, referring website.
- Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze Site traffic.
2. How We Use Your Information
We use your data for the following purposes:
- To process and fulfill your orders.
- To communicate with you (order confirmations, shipping updates, customer support).
- To improve our Site, products, and services.
- To prevent fraud and enhance security.
- For marketing (if you opt-in) with promotions, discounts, and newsletters (you can unsubscribe anytime).
3. How We Share Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Payment processors, shipping carriers, and IT support.
- Legal Compliance: If required by law (e.g., court orders, fraud investigations).
- Business Transfers: In case of a merger, acquisition, or sale of assets.
4. Data Security
We implement industry-standard security measures, including:
- SSL Encryption for secure transactions.
- Secure payment gateways (we do not store full credit card details).
- Limited access to personal data within our organization.
However, no online transmission is 100% secure—please use strong passwords and notify us of any suspected breaches.
5. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Disable cookies via browser settings (may affect Site functionality).
To exercise these rights, contact us at support@sumatra-coffee.com.
6. Third-Party Links
Our Site may link to external websites (e.g., social media, payment processors). We are not responsible for their privacy practices—review their policies separately.
7. Children’s Privacy
Our Site is not intended for users under 13. We do not knowingly collect children’s data. If we become aware of such information, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted here with the “Last Updated” date. Continued use of the Site constitutes acceptance of changes.